Terms & Conditions for Attending Patients
In this document ‘we’, ‘us’ and ‘our’ will refer to Luxsmile Au Pty Ltd (Trading as Lux Dental Australia), and its staff, which is providing the service at the time patient attends to the clinic.
Likewise ‘you’ and ‘your’ refers to patient and/or patient’s guardian regardless of if guardian attends to the clinic at the time of patient attendance or not. By attending Lux Dental Australia, you agree to abide by all terms and conditions below:
While we always try our best to inform you of your current or potential dental disease or dental problem, its diagnosis and prognosis, the treatment options and best treatment plan, potential side effects of treatment or possible accidental damages to your tooth, mouth or general health, detailed and total cost of treatment and the time span needed for performing the treatment plan, It is only your responsibility to ask for whatever information which you possibly could be interested in to know before start of treatment. By agreeing to us to start the treatment for you, you give us the consent that you have been informed enough about your treatment and all other related matters mentioned above.
All balances need to be paid at the end of each session. In case of late payment (over 30 days) a 10% fee be applied to any outstanding balance, shown as a “late payment fee” on invoice.
Any outstanding balance which is still left after 60 days will be sent to debt collectors. The cost of collection and additional late payment fee will be added to the original balance before sending it off to debt collector. If referred to the collection company any fees and costs incurred will be added to the account and is to be paid to the collection company.
In case of a partially done treatment which you do not want to have it finished for any reason, we keep the right to ourselves to decide to charge you in full or in partial. We keep the right to change our service prices without any notice.
All prices mentioned on your treatment plans which we print and hand out to you are only valid for 3 months from the date of issue. We keep the right to change your treatment plan whenever we recognize it is in your best interest. We will inform you from the change before performing it. Change in treatment plan may cause change in total cost of treatment and is payable by you. We keep the right to refer you to specialist whenever we feel it is in your best interest. We will inform you from decision and the reasons and you will get charged partially depending on the amount of work has been done. We are not liable for any cost you incur from seeing the specialist and it is your responsibility to pay the cost of treatment by specialist.
All patients are required to make a $50.00 booking deposit to secure a time for certain appointments (these include dental crowns, in-chair teeth whitening and are subject to change) and a $50.00 booking deposit for facial injectables. It is to be paid at the time of booking over the phone or using our online booking system or your appointment may not be held for you. This amount can be used against your account at the end of treatment or if your health fund covers the cost completely, we will refund it to you. Please note the deposit can only be refunded back onto the credit card it was taken off so please ensure this card is available at the appointment.
All Patients with frequent no shows or late cancellations will be required to pay a deposit to schedule any future appointments, as per the Booking and Cancelation policy.
We value the time that you spend with us and want to ensure that time is set aside specifically for your needs.
We have the booking deposit to limit the loss of time and appointments for other patients who may be in pain or discomfort.
We guarantee all our services. Depending on type of the service the warranty period will be different. We keep the right to change the warranty periods for any individual service at anytime without any notice. All the services which involve ordering any product from dental laboratories are guaranteed by us but the product will be guaranteed by laboratory. For providing you with a replacement for the guaranteed product we may need to redo some procedures which we cover them under our service warranty.
We are not liable for any damage or harm those products or replacing them may cause for you. We keep the right to work with any dental lab which we prefer and feel it is in the best interest of our patients. We are not liable for any dental product or oral hygiene product which we sell or give you as sample for free. We do our best to make sure of the quality of those products but we are not liable for any possible damage or harm they may cause you for any reason.
PROMOTIONS/SPECIAL OFFERS TERMS & CONDITIONS
Our free or complimentary consultation is for Invisalign or implant treatment only. It is not a comprehensive exam and does not include any x-ray. It is mainly for a quick assessment of your teeth and giving you the treatment options, treatment plan or a quote regarding what is the concern for you.
Our special offers are available to you only after a careful evaluation of your teeth and oral environment. We keep the right to deny doing any treatment that we think is not in your best interest. We keep the right to change our special offers at anytime without notice.
This website is provided for general information only. Luxsmile Au Pty Ltd aims for the material to be accurate and up to date but does not accept any responsibility for errors or omissions. It may amend the material at any time without notice.
This web site is designed to provide information and is for educational purposes only. No dentist to patient relationship is established by your use of this site. We are not providing any treatment or diagnosis on this web site. This web site is not intended to offer specific dental advice to anyone. Information provided on this site should be used in consultation with a dentist of your choice. We will do our best to provide you with information that will help you make your own healthcare decisions; however, no guarantees or warranties are made regarding any of the information contained within this web site.
Information, images and names within this web site may be subject to copyright and trademark protection with all rights reserved. Duplication or use of any content without the expressed written permission by Luxsmile Au Pty Ltd may result in legal action.
Our handling of personal information is subject to the Privacy Act 1988 (Cth).
We respect your privacy and we make sure to keep our records safe. We collect your personal information and health history to provide you better health services. Also this information will be used for billing purposes, processing payments, debt collections and sending you letters, emails or SMSs as reminders and recalls. We may collect information about your health from other health professionals or provide them with your health information upon their request if, according to our judgment, it is in your best interest. We may also use part of your health information for study purposes and case shows, however, in those situation we never disclose your identity.
SHARING OF YOUR PERSONAL INFORMATION
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
USE OF YOUR PERSONAL INFORMATION
For each visitor to reach the site, we collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used exclusively for the purpose of gauging visitor traffic, trends, and delivering personalized content to you while you are at this site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in the Policy. If our information practices change at some time in the future, we will apply the relevant changes to, data collected from the time of the policy change forward and will otherwise adhere to our updated practices.
Lux Dental Australia reserves the right to make amendments to the Policy at any time and without notice. If you have objections to the Policy, you should not access or use this website.
ACCESSING YOUR PERSONAL INFORMATION
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Lux Dental Australia reserves the right to charge a fee for searching for, and providing access to, or transferring your information on a per request basis.
Lux Dental Australia welcomes your comments regarding the Policy. If you have any questions about the Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Shop 12-46 Withers Rd
North Kellyville, NSW, 2155
P: (02) 8999 3321